F A Q
Why the name “YiYi’s Boutique”?
How do I find out about upcoming special offers and events?
What is the shipping and handling cost?
When will I receive the gift item(s)?
What payment options are available?
How do I check the status of my order?
I do not live in the United States, can I order from YiYi’s Boutique?
Why the name “YiYi’s Boutique”?
Our name “YiYi” is composed of the dual Mandarin (hanji) character “Yi” which means “heart” and “Taiwan.” This name goes to the heart of our mission: to promote Taiwanese culture by introducing its heart-warming arts and crafts to you.(Back to Top)
How do I find out about upcoming special offers and events?
Please send us an email to be included in YiYi’s Boutique email list: info@yiyis.com (Back to Top)
When you see a gift item you like, click on the “Add to Cart” icon next to the item and you will be guided to the PayPal system, where you can make a purchase and select a payment method. We only ship to PayPal confirmed address (click here to read more about Paypal verified address). (Back to Top)
What is the shipping and handling cost?
Our gift items are sent out as Priority Mail via the United States Postal Service. We currently offer free shipping and handling.
When will I receive the gift item(s)?
All gift items will be shipped out within 3 business days once the payment is received. Shipments are made through the United States Postal Service, which generally take 2 to 5 business days. (Back to Top)
What payment options are available?
Payments are made through the PayPal system. You will be guided through the payment process once you click on “Add to Cart.” We only accept payment from PayPal verified member (Click here to learn more about PayPal verified member). Please contact us if you prefer payment methods other than the Paypal system. (Back to Top)
How do I check the status of my order?
Please send us an email to check the status: info@yiyis.com (Back to Top)
Orders can be canceled anytime before shipping by sending us an email: info@yiyis.com (Back to Top)
We offer our customers a 15-day return policy for items in their saleable conditions. Please request your return by sending us an email within 15 days of receipt of your shipment. Items can be mailed out once you receive the RMA (Return Merchandise Authorization) number from us. We encourage you to protect yourself from loss or theft by proper packaging and insuring the return shipment.
You will receive a full refund, including purchase amount and tax (if any were charged). If a shipping fee was charged, we regret that we will not be able to refund it. We will not be able to reimburse return shipping fees nor refund for items that are damaged or lost in shipping. (Back to Top)
I do not live in the United States, can I order from YiYi’s Boutique?
There will be extra shipping charges for destinations outside the United States. Customers are also responsible for duties and taxes that may be assigned to the order. In addition, out of country orders are only accepted when user and address are verified by the Paypal system (click here to read more about the verification process). (Back to Top)
